Privacy Policy & Terms and Conditions
Privacy Policy
1. Who We Are
theWorkEdge LLC (“Company”, “we”, “us”, or “our”) is a Florida-based AI automation agency providing AI-powered marketing, workflow automation, and business communication services to small and medium-sized businesses. Our services include, but are not limited to, AI-driven SMS and voice communications, automated appointment scheduling, lead management, and business operations automation.
2. Information We Collect
We collect the following categories of personal information:
Information you provide directly:
- Name, email address, phone number, and business information submitted through our website forms
- Messages, inquiries, and communications you send to us
- Payment information (processed securely through third-party payment processors)
Information collected automatically:
- Browser type, IP address, pages visited, and time spent on our website via cookies and analytics tools
- Device information and referring URLs
Information collected through our services:
- Phone numbers and contact information provided by our business clients for the purpose of delivering SMS and voice communication services
- Appointment and scheduling data
- Business operational data submitted by clients for automation purposes
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI automation and marketing services
- Send SMS and voice communications on behalf of our business clients to their opted-in customers
- Send appointment confirmations, service notifications, and business updates via SMS to contacts who have explicitly opted in
- Respond to inquiries and provide customer support
- Process payments and manage billing
- Comply with applicable laws and regulations
- Send promotional communications about our services (only to contacts who have opted in)
4. SMS Communications
We provide SMS-based communication services as part of our AI automation platform. Regarding SMS:
- We only send SMS messages to individuals who have explicitly opted in to receive them
- Recipients may opt out of SMS communications at any time by replying STOP to any message
- Recipients may request help by replying HELP to any message
- Message frequency varies based on the service and business context
- Standard message and data rates may apply
- We do not sell or share phone numbers collected for SMS purposes with third parties for their own marketing use
- Consent to receive SMS is never required as a condition of purchasing our services
- Carriers are not liable for delayed or undelivered messages
5. AI Services and Automated Processing
Our services use artificial intelligence and automated systems to process data and deliver communications on behalf of our clients. This includes:
- AI-generated responses and communications
- Automated appointment scheduling and confirmations
- Automated follow-up sequences
- AI-powered voice and chat interactions
We use third-party AI service providers including Anthropic (Claude API) and GoHighLevel. Data processed through these systems is subject to our data processing agreements with those providers.
6. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in delivering our services (including GoHighLevel, Anthropic, payment processors, and cloud hosting providers)
- Business clients for whom we are delivering automation services
- Law enforcement or regulators when required by applicable law
- Successors in the event of a merger, acquisition, or sale of business assets
7. Data Retention
We retain personal information only as long as necessary to deliver our services or as required by law. Contact information used for SMS communications is retained until the recipient opts out or requests deletion.
8. Data Security
We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted data transmission using SSL/TLS protocols
- Access controls limiting data access to authorized personnel only
- Secure cloud infrastructure hosted by SOC 2-compliant providers
- Regular security reviews of our systems and processes
While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Opt out of email marketing by clicking unsubscribe in any email
To exercise these rights, contact us at [email protected] or (954) 817-7390.
10. Cookies
Our website uses cookies to improve your browsing experience. We use necessary cookies (required for site function), analytical cookies (to understand how visitors use our site), and functionality cookies (to remember your preferences). You may disable cookies through your browser settings, though some features may not function properly as a result.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
14. Contact Us
theWorkEdge LLC
Miami Shores, Florida
Email: [email protected]
Phone: (954) 817-7390
Website: https://theworkedge.ai
Terms and Conditions
1. Acceptance of Terms
By accessing or using the website at theworkedge.ai or engaging theWorkEdge LLC for services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree, please do not use this website or our services.
2. Services Description
theWorkEdge LLC provides AI-powered marketing automation, workflow automation, SMS and voice communication services, lead management, and related digital services to businesses. Our services may include:
- AI-generated content, communications, and automations
- SMS and voice-based customer communication on behalf of business clients
- Automated appointment scheduling and follow-up
- Website design and lead generation tools
- Ongoing managed AI operations services
3. SMS Messaging Terms
By opting in to receive SMS communications from theWorkEdge LLC or any of our clients through our platform:
- You consent to receive appointment confirmations, service notifications, and business-related updates via SMS
- Message frequency varies depending on the service
- Standard message and data rates may apply
- You may opt out at any time by replying STOP to any message
- You may request assistance by replying HELP to any message
- SMS consent is not required as a condition of purchasing any service
- We do not share your phone number with third parties for marketing purposes
- Carriers are not liable for delayed or undelivered messages
4. AI-Generated Content and Limitations
Our services use artificial intelligence to generate content, communications, and automated responses. You acknowledge that:
- AI-generated content may not always be accurate, complete, or appropriate for every situation
- Human review is recommended for high-stakes business communications
- We are not liable for outcomes resulting from reliance on AI-generated content without human review
- AI systems may be updated or modified at any time to improve performance
5. Client Responsibilities
Clients using our services agree to:
- Ensure all contacts receiving SMS or voice communications have provided explicit, documented consent
- Comply with all applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and Florida state regulations
- Not use our services to send unsolicited, deceptive, or illegal communications
- Maintain accurate business and contact information
- Promptly honor all opt-out requests from their contacts
6. Payment Terms
Service fees are charged as agreed in the applicable service agreement or proposal. Subscription services are billed monthly unless otherwise specified. Refunds are available for services not yet rendered. Once a service has been delivered or an automation has been deployed and activated, the service is considered rendered and is not eligible for a refund except as required by applicable law.
7. Intellectual Property
All content on theworkedge.ai, including text, graphics, logos, and software, is the property of theWorkEdge LLC and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or create derivative works without our express written permission.
8. Limitation of Liability
To the maximum extent permitted by law, theWorkEdge LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim shall not exceed the amount paid by you to us in the three months preceding the claim.
9. Disclaimer of Warranties
Our services and website are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant uninterrupted or error-free service.
10. Indemnification
You agree to indemnify and hold harmless theWorkEdge LLC, its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida for resolution of any disputes arising under these Terms.
12. Modifications
We reserve the right to modify these Terms at any time. Changes become effective upon posting to this page. Continued use of our services following any changes constitutes your acceptance of the revised Terms.
13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14. Contact Us
theWorkEdge LLC
Miami Shores, Florida
Email: [email protected]
Phone: (954) 817-7390
Website: https://theworkedge.ai
Cookie Policy
This Cookie Policy describes how theWorkEdge LLC uses cookies and similar tracking technologies on theworkedge.ai.
Necessary cookies — Required for the website to function properly. These cannot be disabled.
Analytical cookies — Help us understand how visitors interact with our website using aggregated, anonymized data.
Functionality cookies — Remember your preferences to provide a more personalized experience.
Third-party cookies — May be set by tools like Google Analytics or social media platforms when you interact with embedded content.
You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information visit internetcookies.org.
This policy was last updated on March 30, 2026.
© 2026 theWorkEdge LLC — Miami Shores, Florida — [email protected] — (954) 817-7390
Copyright 2025, theWorkEdge LLC. All Rights Reserved.